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Tell them JEFF from ApplianceAid sent you!
My direct drive washer will fill ok, agitates ok but when it comes to the spin and drain cycle the washer comes to a screeching halt...no spin, no draining and the timer stops, what's up?
A bad lid switch or broken lid switch plunger will allow the washer to fill and agitate bit can prevent the spin and draining from occurring, check the lid switch as a good place to start.
Lid Switch Kit
Switch Assembly - Lid