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It is possible the rear counter balance spring has come off or the hole that the spring hooks onto has rusted. If the spring hook end has broken off you can often just bend a new hook part with a couple of pairs of pliers. If the hole in the washer frame has rusted, you will need to drill a new hole to hook the rear balance spring into. If the spring "took off" somewhere and is now missing, time for a new spring.
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