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|Neptune Problem solving chart - MAH3000 & 4000|
|stops mid cycle||water fill time excessive||inlet screens plugged on fill valve, check voltage at valve|
|stops mid cycle||unbalanced circuit open||weak inertia switch and/or intermittent out of balance wiring harness|
|stops mid cycle||door lock mechanism||door lock enable switch not made, check wax motor for full extension 1/4"|
|stops mid cycle||wiring connections at machine control board||check 1A, 1B, 2A, 2B timer connections at the machine control board|
|stops mid cycle||clogged cold water screen||1st and 2nd rinses are always cold. if cold valve screen is clogged the washer will stop mid cycle due to long fill times|
|timer doesn't advance||prior to series 34*||timer contact 2A loose connection at timer or machine control board, unit will appear dead, no lights on|
|timer doesn't advance||series 34* and later||timer contact 2A loose at timer or machine control board, on light will be on, but timer doesn't advance|
|timer doesn't advance||stops at end of wash cycle||2A timer contact doesn't make. machine delays for 1 hour. if advanced to 1st spin and delay continues machine defaults off. if advanced to 2nd spin, will complete cycle|
|wet clothes at end of cycle||suds detection||too much detergent/soap used. cannot properly spin out clothes|
|wet clothes at end of cycle||out of balance||partial load of mixed clothes, can't balance properly|
|wet clothes at end of cycle||out of balance||not leveled properly, bad floor|
|wet clothes at end of cycle||won't pump out||plugged pump, plugged/restricted sump, improper drain, drain too high|
|vibration||not leveled properly||level machine, make sure leg cups are on, lock all 4 leg nuts|
|vibration||weak floor||add support to the floor|
|vibration||loose cabinet screws||tighten screws, check screws on front shroud especially if the door has been reversed|
|vibration||broken spinner support assy||tear down and replace spinner support and seals|
|vibration||balance ring bad||replace spinner basket, balance ring has lost it's solution, leaked out|
|vibration||damper plate in door||make sure springs have not become detached. if ant springs have irregularities, replace all springs|
* Series is the first two digits of your serial number
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