Accessing the consol area....

Maytag has come out with an odor/mold control kit. Contact Maytag with your model and serial #'s and your Bill of Sale so they can help you with the proper kit. New boot with a drain, new vented door and a new machine control board with the latest software updates ( different rinses ) is in the Enhancement kit. 

~ Due to a recent class action lawsuit filed against Maytag about the Neptune washers, we may have lost the extended past regular warranty help Maytag has been kindly offering on this odor problem

Neptune's have a Priority One phone #  1-888-4-MAYTAG or try these phone numbers....

   Or, and also....

An quick and easy way to "Freshen up" the Neptune washer for odors...,

- Add about 1/2 of a cup of powdered dishwasher detergent into the empty wash/spin basket, just pour it inside. Close the door.

- Select the top fabrics button ( Cotton/Sturdy or Whites ) and the Hot/Cold on the wash/rinse switches.

- Rotate the timer dial to Regular cycle/Heavy ( whites ), then press start.

- While the washer us filling with water, pour a cup of liquid bleach into the detergent compartment.

- After 5 minutes, stop the washer and advance the control dial to the first rinse. Press start and wait 10 seconds. Press stop and advance to the 2nd rinse. Press start and wait for 10 seconds. Press stop and advance to the 3rd rinse. Press start and let the washer complete the cycle through the final spin.

- Select the top fabrics button ( cotton/sturdy or whites ) and the hot/cold on the wash/rinse switches. Rotate the timer dial to heavy. Do not use any detergent or bleach. Then press the start button. This will allow the washer to finish a complete cycle void of bleach and detergent. The Freshen up procedure is now completed.    

Readers Tip:

The new boot has a drain built into it, this drain should be checked once in a while to make sure it is not getting clogged up or restricted. A pipe cleaner works well to clean/check this out.