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*Sometimes* your freezer tells you exactly what's wrong, as long as you can crack the code. Below are common error code tables for two popular brands, along with an explanation of what the code means, possible repair parts you might need and DIY advice.
Freezer Repair and Maintenance Parts
Error Code | Condition | Advice | Possible Parts Required |
E7 | Stuck key on the control | Unplug the freezer for 1 minute to reset the electronic control board and then plug the freezer back in. If the code returns, replace the user interface control | User interface control |
E8 or E9 | Thermistor is defective | The thermistor is the temperature sensor inside the freezer. Unplug the freezer and check the thermistor wire harness for damage or a loose connection. If the wire harness is okay, replace the thermistor | Thermistor, Wire harness |
. (Decimal point only in the display) | Showroom display mode | In the showroom display mode, all buttons operate and the interior light works. No alarms sound. To exit the showroom display mode, unplug the freezer. Press and hold the Up and Down arrows at the same time while plugging the outlet cord back in | None |
L | Control lock is on | Press and hold the Alarm Reset button for 3 seconds to disable the control lock | None |
OFF | Freezer is turned off | Press the Up arrow 3 times to display the #1 setting. Continue pressing the up arrow to choose the setting you want | None |
Code | Condition | Advice | Possible Parts Required |
Temperature flashing and control beeps | Freezer temperature is too high | Loss of electrical power can cause high temperature in the freezer. Make sure that the power cord is plugged in. Check the electrical outlet for power. Reset the house circuit breaker if the outlet doesn't work. If the compressor isn't running, the problem could be a failed start relay or defective electronic control board | Compressor start relay, Electronic control board, Fan motor |
d | Door is ajar | Close the door. If the door is closed and the code displays, then replace the door switch | Door switch |
CE | Communication error between the control panel and the electronic control board | Unplug the freezer for 1 minute to reset the controls and then plug the freezer back in. If the code returns, unplug the freezer and check the control panel wire harness for damage or a loose connection. If the wire harness is okay, replace the control panel. If the problem persists, replace the electronic control board | Control panel, Electronic control board |
E | Control system error | Unplug the freezer for 1 minute to reset the electronic control board and then plug the freezer back in. If the code returns, unplug the freezer and check the electronic control board wire harness for damage or loose connections. If the wire harness is okay, schedule a service technician to diagnose and repair the freezer | Unknown |
LO | Control panel lockout | To unlock the control panel, press and hold the Alarm Reset button for 3 seconds | None |
Error Code | Condition | Advice | Possible Parts Required |
E7 | Stuck key on the control | Unplug the freezer for 1 minute to reset the electronic control board and then plug the freezer back in. If the code returns, replace the user interface control | User interface control |
E8 or E9 | Thermistor is defective | The thermistor is the temperature sensor inside the freezer. Unplug the freezer and check the thermistor wire harness for damage or a loose connection. If the wire harness is okay, replace the thermistor | Thermistor, Wire harness |
. (Decimal point only in the display) | Showroom display mode | In the showroom display mode, all buttons operate and the interior light works. No alarms sound. To exit the showroom display mode, unplug the freezer. Press and hold the Up and Down arrows at the same time while plugging the outlet cord back in | None |
L | Control lock is on | Press and hold the Alarm Reset button for 3 seconds to disable the control lock | None |
OFF | Freezer is turned off | Press the Up arrow 3 times to display the #1 setting. Continue pressing the up arrow to choose the setting you want | None |
Code | Condition | Advice | Possible Parts Required |
Temperature flashing and control beeps | Freezer temperature is too high | Loss of electrical power can cause high temperature in the freezer. Make sure that the power cord is plugged in. Check the electrical outlet for power. Reset the house circuit breaker if the outlet doesn't work. If the compressor isn't running, the problem could be a failed start relay or defective electronic control board | Compressor start relay, Electronic control board, Fan motor |
d | Door is ajar | Close the door. If the door is closed and the code displays, then replace the door switch | Door switch |
CE | Communication error between the control panel and the electronic control board | Unplug the freezer for 1 minute to reset the controls and then plug the freezer back in. If the code returns, unplug the freezer and check the control panel wire harness for damage or a loose connection. If the wire harness is okay, replace the control panel. If the problem persists, replace the electronic control board | Control panel, Electronic control board |
E | Control system error | Unplug the freezer for 1 minute to reset the electronic control board and then plug the freezer back in. If the code returns, unplug the freezer and check the electronic control board wire harness for damage or loose connections. If the wire harness is okay, schedule a service technician to diagnose and repair the freezer | Unknown |
LO | Control panel lockout | To unlock the control panel, press and hold the Alarm Reset button for 3 seconds | None |
Parts help if needed:
Item Number 297370600
Item Number 297366309
Item Number 297366203
Item Number 297018400
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