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Whirlpool Duet front load washer (
some of the Kenmore front load washers are the same - 110.######## )
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Changing
the rubber door gasket boot help
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Common fault codes
for this style of an washer
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Some info on an F02
drain problem
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Whirlpool
- Kenmore Duet/HE3t Washer
Repair Manual
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Duet
Sport F21 problem
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Some
new Duet problems and fault codes like F06, F11 and door switch problems
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DL problem on my Kenmore HE3T frontload washer
WHIRLPOOL
Duet & Duet HT |
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Failure
Code
|
Condition
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Check/Repair |
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F/H
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No water detected entering machine
or Pressure switch trip not detected.
If after 30 seconds the control does not detect water entering
machine and then valves will be turned off and the error code will
be displayed.
Or
If the control has turned the water
valves on and after 8 minutes the flow meter has detected 10.5
gallons of water passing through it, but has not detected the
pressure switch trip, the valves will be turned off and the error
code will flash.
|
Press
PAUSE/CANCEL twice to clear the display.
 | If there is no water in the
unit:
1. Make sure that both valves at the water source(s) are
turned on all the way.
2. Check for plugged or kinked inlet hoses or plugged screens
in the inlet valves
3. Verify inlet valve operation |
| If there is water in the unit:
1. Verify Drain pump operation
2. Pressure Switch Hose is in good condition and properly
connected to Tub and Pressure switch
| Verify there is not a siphon
problem
| Verify wire harness connections
to:Inlet Valves, Pressure Switch, Drain Pump, Flow Meter, and
Central Control Unit (CCU)
| Check all hoses for possible
leaks
| Verify pressure switch operation
| Verify flow meter operation
| Verify CCU operation |
| | | | | |
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F/02
|
Long Drain
If the drain time exceeds 8
minutes, the water valves are turned off and "F/02" is
flashed.
NOTE: After 4 minutes the "Sud"
error will be displayed, then 4 minutes later the F02 error code
will be displayed.
|
Press
PAUSE/CANCEL twice to clear the display.
| Check the drain hose and make
sure it is not plugged or kinked.
| Check the electrical connections
at the pump and make sure the pump is running.
| Check the drain pump filter for
foreign objects.
| If the above does not correct
the problem, replace the pump. |
| | |
|
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F/05
|
Water Temperature Sensor Error
If during the water heating step in
wash cycle, the water temperature sensor (NTC) value is out of
range, or the heating element circuit has failed, the
"F/05" error code will be displayed.
|
| Check the Water Temperature
Sensor, Heating Element and Element Relay
| Check connections to the Sensor,
Heating Element and Relay |
|
|
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F/06
|
Drive Motor Tachometer Error
The control is unable to properly
detect motor speed and the machine will shut down. If a failure
occurs during high-speed spin, the door will be unlocked after 3
minutes.
|
| Check wire harness connections
between the Drive Motor/Tachometer and the Motor Control Unit
(MCU), and between the MCU and the Central Control Unit (CCU)
| Check the Drive Motor
| Check the MCU
| Check the Wire Harness |
| | |
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F/07
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Motor Control Unit
Error
The Central Control
Unit has detected a short in the motor control unit. If a failure
occurs during high-speed spin, the door will be unlocked after 3
minutes.
|
| Check wire harness connections
between the Drive Motor and the Motor Control Unit (MCU), and
between the MCU and the Central Control Unit (CCU)
| Check the MCU
| Check the Drive Motor
| Check the Wire Harness |
| | |
|
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F/09
|
Overflow Condition
If the Overflow
contact on the pressure switch is Closed for more than 60 seconds
and Overflow condition will occur. In an Overflow condition, the
Door will remain locked, and the Drain Pump will run constantly,
even if PAUSE/CANCEL is pressed twice and the Display is cleared.
Unplug the unit to service.
|
| Check the drain hose and make
sure it is not plugged or inked.
| Check Wire Harness connectors to
the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
| Check/Clean Drain Pump Filter of
foreign objects
| Check for Drain Pump Failure
| Check the Inlet Valve for proper
shut off
| Check the Pressure switch for
proper operation |
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F/10
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Motor Control Unit
(MCU) Heat Sink Thermal Trip
If the thermal
protector on the MCU heat sink gets too hot, it will open the
thermal protector on the heat sink which will stop motor functions
and an "F/10" will be displayed.
|
| Check for Proper Installation,
verify the unit is not located near a source of heat and has
proper ventilation.
| Check Wire Harness connectors to
the MCU, and Central Control Unit (CCU)
| Check the Drive system for any
worn or failed components
| Check MCU
| Check Motor |
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F/11
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Serial
Communication Error
Communication
between the Central Control Unit (CCU) and the Motor Control Unit
(MCU) cannot be sent correctly.
|
| Check Wire Harness connectors to
the MCU, the motor, and Central Control Unit (CCU)
| Check the Drive system for any
worn or failed components
| Check MCU
| Check CCU
| Check Motor
| Check Wire
Harness |
| | | | |
|
|
F/13
|
Dispenser Circuit
Error
If the dispenser
motor is not able to be driven to it's proper position.
|
| Check mechanical linkage from
dispenser motor to the top of the dispenser.
| Check Wire Harness connections
to the dispenser motor and Central Control Unit (CCU)
| Check Dispenser
Motor |
| |
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F/14
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EEPROM Error
The Central Condrol
Unit (CCU) receives it's data from an EEPROMonboard the CCU. If
there is an error reading this data, it will cuse this error.
|
| A power glitch may cause this
error. Try unplugging the Unit for two minutes to see if that
fixes the error.
| Check CCU |
|
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| F/15 |
Motor Control Unit
(MCU) Error
If the MCU detects
multiple resets or errors during a wash cycle, it will go into
this error mode.
|
| Check Wire Harness connectors to
the MCU, the motor, and Central Control Unit (CCU)
| Check Drive belt
| Check MCU
| Check Motor
| Check Wire
Harness |
| | | |
|
| Sud |
SUDS LOCK (Overdose
of Detergent detected during the Wash Cycle)
The motor control
unit senses a suds lock condition by analyzing the current draw on
the drive motor. If "Sud" is displayed a potential suds
lock is detected. This may signify a bad pump, an extra heavy
load, excessive detergent, or excessive suds.
|
| If too much detergent was used,
run the unit through a Rinse/Spin cycle, then a Normal cycle,
without adding any detergent. This should clear the unit of
the excess detergent.
| Check the drain hose and make
sure it is not plugged or kinked.
| Check Wire Harness connectors to
the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
| Check/Clean Drain Pump Filter of
foreign objects
| Check Drain Pump
| Check Pressure Switch
| Check CCU |
| | | | | |
|
| F/dL |
Door Lock Error
A Door Lock Error
occurs if the door cannot be unlocked. It will try to lock it 6
times before displaying the error.
|
| Door Lock Mechanism broken or
removed from the Door
| Check Door Lock/Switch Assembly
| Check the wire harness
connections to the Door Lock/Switch Assembly and Central
Control Unit (CCU)
| Door Lock/Switch Assembly Failure |
| | |
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| F/dU |
Door Unlock Error
A Door Unlock Error
occurs if the door cannot be unlocked. It will try to unlock the
door 6 times before displaying the error.
|
| Door Lock Mechanism broken.
| Check Door Lock/Switch Assembly
for foreign objects
| Check Wire Harness connections
to the Door Lock/Switch Assembly and Central Control Unit (CCU)
| Door Lock/Switch Assembly Failure |
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My daughter was doing a load of towels in my Kenmore Elite HE3t front loading
machine, when I went back to put them in the dryer the washer had a load of
water in it and an error reading of F02. Checked the manual Could not find
anything wrong with the Drain Hose?
These are the possibilities for that error code at one web site:
Press PAUSE/CANCEL twice to clear the display.
* Check the drain hose and make sure it is not plugged or kinked.
* Check the electrical connections at the pump and make sure the pump is
running.
* Check the drain pump filter for foreign objects.
* If the above does not correct the problem, replace the pump.
F02 is long drain.
Just because it came up doesn't mean there's a problem, it simply means there was
a failure during the cycle, if it returns on a regular basis, you have a
problem.
F02 error could be caused by the over use of soap, you need to make sure your
using 2 tablespoons of HE soap, 1/4 cap at the most.
Over sudsing, could cause the water pump to run longer, the pump is designed
for 15 min duty cycle which means, 15 minutes on to 45 minutes off. The computer may
sense too much soap, and continue to pump. HE soap will cure that, along with
SUD error, possible F09 (overflow condition), you may also notice the timing is
wrong, HE soap works well in these machines and F/l washer go hand in hand
if the F02 returns the remove the 3 torx screws from the bottom kick panel,
and remove the kick panel, right there in the middle you will see a big round
handle, turn it and then slide it out, have some towels ready, there will be
some water in there, and check to see if you have any thing in there that will
slow water flow, tooth picks and other "floating" items may jam the
impeller.
More...
A friends HE3 would not drain. F02 error message was showing. The filter had coins, pencils, a wire from a bra, and a piece of cloth that was
stuck in the pump impeller vanes. Cleaned it all out put it back together and it
worked.
For others that encounter the same problem: (The fix is very easy).
Unplug the washer. Remove the 3 Torx head screws (located left, center, and
right) from the front bottom kick panel of the washer. The drain/filter/pump is
right in front. First remove as much water from the washer as you can.
Place a large towel under the pump - a lot of water will come out
when you remove the filter cover cap. Remove the drain filter cover cap by
turning the filter cover cap counterclockwise. Remove the filter and
check the housing and pump impeller vanes for debris (see if you can move the
pumps impeller by hand). Clean the cover cap gasket and the gaskets mating
surface. Replace the filter and close the cover cap firmly. Run a short wash
cycle and check for any leaks at the filter cover cap. Replace the kick panel if
none are found. Good luck.
I have
a 14 month old Duet Sport that has developed a problem which results in
a F21 code. The machine seems to work until the water needs to be pumped
from the drum. We can hear the pump kick on and run until it cavitates
continuously for a long while before finally displaying the f21 code.
F21 is:
LONG
DRAIN
If the drain time exceeds 8 minutes the water valves turn off.
NOTES:
After 4 minutes the “Sd” error will be displayed, then
4 minutes later the “F/21” error code will be displayed.
Press PAUSE/CANCEL two times to clear the display.
Possible Causes/Procedure
1. Check the drain hose and make sure it is not plugged or
kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and make sure
the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.
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